"While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. RateMyHospital helps us do just that."Mark Angelo, Vice President of Innovation and Business Development, HSS
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter.”Larry McReynolds, LFHC President
“We can start each day reviewing critical performance information from the day before and then immediately address problem areas,”Carl Ramsay, M.D.,Vice President, Emergency Medicine Clinical Operations for all of the Mount Sinai Health System hospitals.
“The system is fast enough to enable our staff to use the information to improve our patients’ experience within minutes or hours while they remain under our care in the hospital.”David Reich, MD, President and Chief Operating Officer, The Mount Sinai Hospital
The RateMyHospital® dashboard and mobile feedback tool is the fastest, most accurate way for hospitals to gather and analyze patient feedback. The data collection and analytics tools provide healthcare administrators the answers and insights needed to improve the patient’s experience in real time.
|less than 2%||~15%|
With the introduction of the Affordable Care Act’s Hospital Value-Based Purchasing Program and the consequent pay-for-performance reimbursement models instituted by private health insurance payers have hospitals and other provider organizations are now being held accountable for the patient experience. Quantifying and improving the patient experience has real financial benefits and consequences.
By measuring and improving the patient experience in real-time, hospitals can take a patients-first approach to delivering a data-driven, high-quality care experience.